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PLDT Need Help?
PLDT
Same as PLDT InfoTouch — in-store guided support experience that walks customers through common issues before escalating to staff.
About the project
A guided self-help experience for PLDT in-store kiosks. Escalates to staff only when needed, reducing support load.
Highlights
Decision-tree support flow
Staff escalation with context hand-off
Content-managed FAQs
Usage analytics per issue type
